3617 Lexington Rd. Winchester, KY 40391
Telephone: (859) 744-6171 Fax: (859) 744-6552

Customer Privacy Policy

The Company respects your right to privacy and recognizes our responsibility to protect the confidentiality of customers’ proprietary customer information, including the following:

  1. Information provided on applications and other forms.
  2. Information about your transactions and account experiences with us.
  3. Information from outside sources, such as credit bureaus.

Delta does not sell any customer-specific information; however, the Company may sometimes disclose or provide customer information to affiliated or non-affiliated third parties to respond to a customer request for service or provide appropriate service. Reasonable safeguards are maintained to secure and protect your proprietary customer information.

The Company may also disclose customer information as permitted or required by law, including, for example:

  1. To credit reporting agencies as permitted by law.
  2. To local, state and federal law enforcement pursuant to lawful process.
  3. To affiliated and non-affiliated third parties acting on Delta’s behalf.
  4. To the appropriate regulatory agencies as part of their regulatory oversights.
  5. To parties other than the customer only if customer information is anonymous or aggregated.

Service Provider Arrangements

The Company will take appropriate steps to ensure that when it engages a service provider to perform an activity in connection with an account, the activity of the service provider is conducted in accordance with reasonable policies and procedures designed to detect, prevent and mitigate the risk of identity theft.

Customer information is shared with the following service providers:

  1. Customers provide information directly to a third party service provider in order to pay a gas bill. This information includes name, zip code, telephone number, email address, and bank account information or debit/credit card information.
  2. A third party provides nightly off-site server back-up and information storage. Information sent to this third party service provider includes all information provided by the customer to Delta as well as customer usage information.
  3. A credit agency provides Delta with debt collection services. Information sent to the credit agency includes all information provided by the customer to Delta as well as customer usage information.
  4. Customer bills are printed and mailed by a third party service provider. Delta provides this company with customer names, addresses, and usage.

Scope

This policy applies to all customer information stored in Delta’s Information Technology systems. Your information is stored on secure servers that are protected in controlled facilities. Employees and third party service providers are required to respect the confidentiality of any personal information held by Delta. Delta will only use your information in accordance with this policy.