3617 Lexington Rd. Winchester, KY 40391
Telephone: (859) 744-6171 Fax: (859) 744-6552

Common Questions

Delta’s extension policy is that per customer, a customer at a minimum must utilize natural gas for one connected natural gas appliance to qualify for up to 100 feet of main at no cost.

Delta provides the first one hundred feet of service line at no cost.  Additional service line if necessary will be installed by the company at $3.00 per foot or the individual may open and close the trench and be charged only the cost of the materials $0.43/Ft.

Delta provides the meter and first cut regulator at no cost.

We pride ourselves on the excellent manner in which we perform cleanup. Delta will repair all construction excavation by backfilling and tamping trench lines, as well as reseeding and strawing the affected area.

Yes, Delta requires a $95.00 refundable service deposit.  After good payment history has been established, the deposit plus interest, at a 6% annual rate, is refunded to the customer.

Yes, there is a $20.90 minimum monthly residential customer service charge along with applicable state, local, school taxes and city franchise fees.  In addition to the minimum charge the customer only pays for the natural gas that is actually used during that billing period plus applicable taxes and fees.

Plumbing downstream of the meter or installation of natural gas equipment is the responsibility of the homeowner.  Check around your area for reputable contractors and heating installers that provide safe installation at a reasonable cost.

Yes, prior to setting the meter, Delta personnel will 1) inspect and test house-piping (schedule 40 black iron) 2) check to see that approved shut-off valves are installed before each appliance 3) inspect for approved appliances and 4) inspect for proper venting material.  Upon completion of the inspection/tests, Delta personnel will put each appliance into operation to assure they are working properly.

Natural gas is less expensive than propane. It takes 10.9 gallons of propane to equal one Mcf of natural gas.  So if you’re paying $2.00 a gallon for winter propane that’s $21.80 compared to the cost of one Mcf of natural gas, currently $10.43. That’s around 52% savings on your fuel bill.

Yes, in August Delta customers have the option to join the Budget Payment Program.  This gives the consumer the opportunity to spread actual costs evenly over the entire year.  It is great for fixed incomes and those budget conscious consumers.

Automatic Payment Service

Online & Web Payments

IVR (Automated Phone) Payments

Mobile Payments

Agent-Assisted Payment