FAQs

Common Questions

1. How far or how much footage will Delta extend to serve my house if a gas main is not on the property?
2. Who pays for the line that runs from the main to my meter?
3. How about the meter and regulator?
4. Will Delta clean up the areas where they construct the pipeline?
5. Are there any deposits required to initiate service?
6. Does the monthly gas bill have a minimum charge or any taxes?
7. Does Delta Natural Gas install furnaces or water heaters?
8. Will Delta inspect my plumbing for installation and safety precautions?
9. Does Delta have a budget payment plan?
10. Other than office drop off or postal mail what are my payment options?

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Common Questions

1.	How far or how much footage will Delta extend to serve my house if a gas main is not on the property?	Top
	Delta's extension policy is that per customer, a customer must at a minimum utilize natural gas for either heating or water heating to qualify for up to 200 feet of main at no cost.

2.	Who pays for the line that runs from the main to my meter?	Top
	Delta provides the first one hundred feet of service line at no cost. Additional service line, if necessary, will be installed by the company at $3.00 per foot or the individual may open and close the trench and be charged only the cost of materials at $0.34/ft.

3.	How about the meter and regulator?	Top
	Delta provides the meter and first cut regulator at no cost.

4.	Will Delta clean up the areas where they construct the pipeline?	Top
	We pride ourselves on the excellent manner in which we perform cleanup. Delta will repair all construction excavation by backfilling and tamping trench lines, as well as reseeding and strawing the affected area.

5.	Are there any deposits required to initiate service?	Top
	Yes. Delta requires a $95.00 refundable service deposit. After good payment history has been established, the deposit plus interest (at a 6% annual rate) is refunded to the customer.

6.	Does the monthly gas bill have a minimum charge or any taxes?	Top
	Yes. There is a $15.50 minimum monthly residential customer service charge along with applicable state, local and school taxes, as well as city franchise fees. In addition to the minimum charge, the customer only pays for the natural gas that is actually used during the billing period plus applicable taxes and fees.

7.	Does Delta Natural Gas install furnaces or water heaters?	Top
	Plumbing downstream of the meter or installation of natural gas equipment is the responsibility of the homeowner. Check around your area for reputable contractors and heating installers that provide safe installation at a reasonable cost.

8.	Will Delta inspect my plumbing for installation and safety precautions?	Top
	Yes. Prior to setting the meter, Delta personnel will inspect and test house-piping and check to see that approved shut-off valves are installed before each appliance. Delta will also inspect for approved appliances and for proper venting material. Upon completion of the inspection/tests, Delta personnel will put each appliance into operation to assure they are working properly.

9.	Does Delta have a budget payment plan?	Top
	Yes. In August Delta customers have the option to participate in a Budget Payment Program. This gives the consumer the opportunity to spread actual cost over the entire year. Great for fixed incomes and those budget conscious consumers.

10.	Other than office drop off or postal mail what are my payment options?	Top
	Automatic Payment Service Online & Web Payments IVR (Automated Phone) Payments Mobile Payments Agent-Assisted Payment