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Common Questions
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- How far or how much footage will Delta
extend to serve my house if a gas main is not on the
property? Delta's extension policy
is that per customer, a customer must at a minimum utilize
natural gas for either heating or water heating to qualify
for up to 200 feet of main at no cost.
- Who pays for the line that runs from the main to my
meter? Delta provides the first one hundred feet of
service line at no cost. Additional service line, if
necessary, will be installed by the company at $3.00 per
foot or the individual may open and close the trench and be
charged only the cost of materials at $0.34/ft.
- How about the meter and regulator? Delta provides
the meter and first cut regulator at no cost.
- Will Delta clean up the areas where they construct
the pipeline? We pride ourselves on the excellent manner
in which we perform cleanup. Delta will repair all
construction excavation by backfilling and tamping trench
lines, as well as reseeding and strawing the affected area.
- Are there any deposits required to initiate service?
Yes. Delta requires a $95.00 refundable service deposit.
After good payment history has been established, the deposit
plus interest (at a 6% annual rate) is refunded to the
customer.
- Does the monthly gas bill have a minimum charge or
any taxes? Yes. There is a $10.00 minimum monthly
residential customer service charge along with applicable state,
local and school taxes, as well as city franchise fees. In
addition to the minimum charge, the customer only pays for
the natural gas that is actually used during the billing
period plus applicable taxes and fees.
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Does Delta Natural Gas install furnaces or water
heaters? Plumbing downstream of the meter or
installation of natural gas equipment is the responsibility
of the homeowner. Check around your area for reputable
contractors and heating installers that provide safe
installation at a reasonable cost.
Learn about rebates available for switching your
water heater to gas
- Will Delta inspect my plumbing for installation and
safety precautions? Yes. Prior to setting the meter,
Delta personnel will inspect and test house-piping and check
to see that approved shut-off valves are installed before
each appliance. Delta will also inspect for approved
appliances and for proper
venting material. Upon completion of the inspection/tests,
Delta personnel will put each appliance into operation to
assure they are working properly.
- Does Delta have a budget payment plan? Yes. In
August Delta customers have the option to participate in a
Budget Payment Program. This gives the consumer the
opportunity to spread actual cost over the entire year.
Great for fixed incomes and those budget conscious
consumers.
| Contact
Your Local District Office For Any Customer Service
Needs: |
| Nicholasville |
859-885-4141 |
| Owingsville |
606-674-2213 |
| Berea |
859-986-4291 |
| Corbin |
606-986-4291 |
| Middlesboro |
606-248-1845 |
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This information is current as of July 2006, and is subject to change by Delta or any regulatory authority having jurisdiction over Delta Natural Gas.
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